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Privacy Policy

Coast 2 Coast is committed to protecting the privacy of our valued Users, which is primarily comprised of two groups. 1) First time and returning Visitors, ("visitors") to our site who can be described as individuals or groups who are looking to view an advertisement for a property to rent) and 2) " Members" (these are individuals, groups, or companies who advertise properties on coast 2 coast web sites). In this Privacy Policy statement both Visitors and Members will be collectively referred to as "User"(s).

Coast 2 Coast only uses the information collected from or on our Visitors and Members (Users) as described within this privacy policy. Please view our terms and conditions for further information relevant to our Privacy Policy. Terms & Conditions

What is personal information?

By personal information we mean any personal information provided by you to us and this information either specifically identifies you, or is information from which you can be identified. Once provided and received from you this information will be, stored and used as elected by us.

Following web site links from our site

During the course of using our sites Visitors and or Members may be directed or elect to follow a link to other web sites. By venturing outside of our web site you will no longer be entitled to the protections provided by this Privacy Policy and as such we recommend that Visitors and Members review and understand the Privacy Policy of our Web site as well as any other web sites before sharing personal information.

Where does our customer data go?

We are a US company and most of our data stays in the United States. However, as many companies do today we may also, at our discretion sub contract and or assign a variety of programming, marketing or data process and programming work to other "offshore" companies. Customer data, once collected can be processed and sent by our company to any of our subsidiary and or affiliated companies and or agents acting under contract with us. Personal data provided by or collected from Users may be stored and processed both within the United States or any other country in which we or our affiliates, subsidiaries or agents operate from. By using our site you acknowledge and agree that you may be transferring your personal data outside of the country in which you have provided it, and that you consent to any such transfer of information outside of your country. These countries may not have the same privacy and data protection laws as those that apply in the United States. Should we transfer your personal information outside of your country, we will take the necessary precautions to ensure that your privacy rights continue to be protected in compliance with applicable data protection laws and this Privacy Policy.

Why do you need to provide us with Personal Information?

At various times Users contribute personal information to us. For example, in order to process an e-mail request or inquiry that you may make concerning a property or transaction, we may need to know all or some of the following: your full name, address, telephone number, e-mail address, and, in the case of a Member's (advertising) a listing, a method of payment is required that would require us to have access to your credit card details and contact information. You may also contribute personal data to us at other times, such as when registering on the Site.

Personal information: How is it used?

Your personal information will be used to process advertising payments, to market and promote our web sites and to improve our overall quality of service. In addition information is required to provide Visitor and Member customer support and technical service as well as for other purposes referred to in this Privacy Policy and as outlined within our Terms and Conditions.

We will also use the personal information from Users of the sites to enable us to contact the User from time to time with critical customer service updates. If you have an account on the Site, we must always be able to e-mail you information about your account as well as changes in our policies and use of our services.

Your personal information is not sold or shared with third parties, except: 1) in the case of special promotions by us, or one of our partners, where you have requested to be notified; 2) where a third party performs services on our behalf and has agreed to keep such information confidential (such as the processing of your credit card payment or the conduct of an online survey for example); and 3) our affiliates, but only for the purpose of performing services as outlined in this agreement.

In the event that we or the Site is sold or acquired by a third party, you agree that your personal information may be transferred to any such acquirer.

Newsletters and marketing materials

As a Member or Visitor of the Site, you may from time to time receive our company newsletter or e-mail correspondence as well as holiday greeting cards and marketing materials. These materials and newsletters are directly relevant to the services provided by us. Users of the Site will be given the option to receive our "Visitor" and "Member" newsletter as well as special sales and promotion materials. Users may cancel their subscription to these newsletters and other marketing materials at any time by e-mailing customerservice@c2cvr.com

Quality evaluation surveys

Coast 2 Coast is focused on providing first rate customer service. In an effort to maximize our service quality efforts we may, from time to time, engage in requesting Users to engage in a survey. Surveys are another means by which we can gather information from and about our Users. From time to time, we request users' input in order to evaluate the quality of our overall services. Surveys are totally optional. Information that is received by us during the course of a customer survey will be stored and utilized as outlined in this Privacy Policy.

Information sent to members by visitors

Site Users may send inquiries or questions to Members who advertise there properties via links placed by us on our web site property pages. If, as a user, you choose to send a Member an inquiry through these links, your personal information, including your e-mail address, home address, telephone number and any other information you supply, will be available to the Member. If you call the Member, you may be asked to leave a return telephone number or you may be asked for an e-mail address, credit card or financial information. We advise site Users to provide this information at their own risk, we are not responsible for any abuse of data provided directly by Visitors to Members.

Visitors security

Visitors to our site should not share information in any e-mail or phone call that they are not prepared to allow the Member to have including, but not limited to, credit card and bank account information. These inquiries, after being received in our system, are both sent to the individual Member the site User selected and retained by us. The inquiry is available only by the Member to whom they were initially addressed and to us and our affiliates as described in this Privacy Policy statement.

Statistical analytical data

From time to time we will run statistical analysis of Member's inquiries. While the content of these inquiries is not shared with any other party other than identified in the Privacy Policy the Site may, from time to time, use third party e-mail servers to send and track receipt of the inquiry e-mails, and analyze the pattern of inquiry usage reported by these third party tracking systems; In an effort to provide the best possible protections the resulting information is used and stored only in an anonymous format.

How do we protect your personal data that is in our possession?

We implement appropriate technical and management processes to protect against unauthorized or unlawful usage of your personal information and against accidental loss or destruction of, or damage to, your personal data. No system is 100% secure, however every reasonable effort is made by us to reduce the likelihood of security breach.

Web beacons

Our web pages contain an electronic file called a web beacon, which allows a web site to count users who have visited that page or to access certain cookies. We use a web beacon in order for us to track the traffic patterns of users from one page to another.

Cookies

A cookie is a small piece of text stored on a User's computer by a Web Browser. A cookie consists of one or more name-value-pairs containing bits of information The cookie is sent as an HTTP header to a web browser and then sent back unchanged by the browser each time it accesses that server. A cookie can be used for authentication, session tracking, storing site preferences, shopping cart contents, the identifier for a server-based session or anything else that can be accomplished through storing textual data.

As text, cookies are not executable. Because they are not executed, they cannot replicate themselves and are not viruses. Due to the browser mechanism to set and read cookies, they can be used as spyware. Anti-spyware products may warn users about some cookies because cookies can be used to track people or violate privacy concerns.

We use third-party site usage tracking companies to analyze your Site visit or to conduct surveys. In the course of serving our pages, these third parties may place or recognize a unique "cookie" on your browser. These companies may use information (not including your credit card details, name, address, e-mail address or telephone number) about your visits to the Site. The objective of cookie technology is to ascertain your search needs and to provide increased service performance.

Most modern browsers allow users to decide whether to accept cookies, and the time frame to keep them, but rejecting cookies makes some websites unusable. To view updated more specific information on Cookies go to http://www.allaboutcookies.org/manage-cookies/

Site advertisers and marketers

Member's property pages are the property of Coast 2 Coast. We may place on the Member property page third-party advertising to show ads during visits to the Site. These advertising companies may use information (not including your credit card information, name, address, e-mail address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services. When you view a web page on our Site that contains advertising provided by one of these third parties, the service provider may place a cookie on or retrieve a cookie from your computer. All users have the option to disable their browser from receiving cookies.

The Site's third-party advertising providers may use Web Beacons to recognize you when you visit the Site and to help determine how you found the Site. If you would like more specific information about the Use of Web beacons and evaluate options pertaining to not having this information used by these companies, click here: http://networkadvertising.org/consumer/opt_out.asp

As Indicated we may work with third party agencies and companies who may place beacons and/or cookies on our site. Some of these providers place cookies that enable us to generate analytical data and site metrics. Any companies hired to perform this service do so under contract and as such are required to use the collected data solely for our use in an anonymous format. We do not permit these third party companies to collect any personal information about you. Only anonymous information is permitted for using cookies to tailor the advertising you see on our Site or elsewhere on the web.

How do I update my information?

We allow our users the option to change or modify information previously provided. This may be done through the following methods:

  1. send the request to us at customerservice@c2cvr.com
  2. Mail the request to our corporate office: Coast 2 Coast Vacation Rentals Inc., 3025 Boardwalk Suite 275, Ann Arbor MI 48108

How do I opt-out of receiving marketing communications from you?

You may opt-out of receiving marketing communications from us by the following means:

  1. contact us at customerservice@c2cvr.com
  2. follow the instructions included in each communication or newsletter
  3. mail the request to us at: Coast 2 Coast Vacation Rentals Inc., 3025 Boardwalk Suite 275, Ann Arbor MI 48108

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time, and will post the new version on the Site. When we do so, we will notify you by e-mail or by posting the fact on the main screen of the Site and the new version of this Privacy Policy will take effect, and will govern all Site services and your relationship with us.

How long will we keep your personal data?

We will retain your personal data only as long as is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

Legal disclosure of personal information

Your personal data may be disclosed if we are compelled to release that information by law or if we receive a legally valid request to do so by either a law enforcement or government agency.

How do you contact us?

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us by emailing customerservice@c2cvr.com

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